FAQ's

1. Who are Blanco & Gomez Wine Merchants?

Blanco & Gomez Wine Merchants Ltd is a full-service retail merchant of fine wines and spirits in Chelsea. It distinguishes itself from the competition, following the best practices of its retail category leaders, with particular emphasis on excellent customer service, a broad selection of quality inventory, and competitive pricing.

2. Is there a minimum order size?

Definitely not! Who are we to tell the customer what to do! You are free to buy as much or as little as you like. (But do bear in mind that delivery charges may apply - see the following point). Please note there are some lines we only sell by the case.

3. Delivery information and charges.

For orders of all items, we normally guarantee delivery within seven to ten days of your order. The guaranteed delivery window will be confirmed during the checkout process. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.

Deliveries in greater London would be FREE of charge within the M25. A minimum purchase of £250 would be require.

We may use an independent courier. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.

Mainland UK delivery is available with a small charge. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are subject to a delivery supplement.

We do offer worldwide deliveries. Please note all countries has different regulations, duties. A minimum quantity order would be required.

4. When can I visit the shop?

Monday-Saturday: 10.00 am - 8:00 pm

We are closed Bank Holidays.

5. What is the Blanco & Gomez policy on breakages from deliveries?

Although the courier should advise us if there are any breakages, it's still very important that you let us know ASAP of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. PLEASE BE CERTAIN TO CHECK THE NUMBER OF PARCELS YOU ARE SIGNING FOR - WE CANNOT REPLACE WINES THAT HAVE BEEN SIGNED FOR BUT NOT ACTUALLY RECEIVED. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage ASAP thus we prefer to be notified via e-mail or phone within 24 hrs.

6. Is Blanco & Gomez able to source wine not offered on the site?

Yes! We always stress to site visitors that we can assist in tracking down that hard-to-get wine. Just drop us an email and we'll let you know what we can do, as we have access to many distributors and key contacts in the industry.

7. Can I order from overseas?

No problem. Payment can be made by credit card or bank transfer in Pounds Sterling. Any customs taxes / charges are the responsibility of the buyer. We use DHL or UPS and extra-secure packaging is used to protect from breakages. Please refer to the "Delivery Information" - number 3 in this list additional info.

8. Pricing Information

All prices quoted on Blanco & Gomez Wine Merchants are in Pounds Sterling. VAT is included in the price. All prices are subject to change.

9. Legal Ordering Age

Blanco & Gomez Wine Merchants will not sell to anyone under the legal drinking age of 18 years.

10. Can I send wine as a gift to someone else?

Yes! When ordering wines as a gift, please be sure to give us all the details such as recipient's name, contact phone number, and any message you would like to include. We need a contact number to ensure that someone can receive the gift, or will authorise the gift to be left securely - without a contact number, we may have to charge you for re-delivery if the couriers are unable to deliver after 2 attempts.

11. Trading Name and VAT Number:

Blanco & Gomez Wine Merchants Ltd, trading as Blanco & Gomez Wine Merchants Ltd.

VAT number 986058083.

AWRS URN: XQAW00000106138.